Refund Policy

Every basket is built to your choices and packed by hand. This policy sets out your rights as a UK customer.

Changing your mind

Because each basket is made to your specification and most contain food, baskets cannot be cancelled or returned once they have been packed, except where they are faulty. This follows the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel free of charge any time before we confirm your basket is packed.

Damaged, faulty or incorrect baskets

If anything arrives damaged, faulty or not as ordered, email ukteam@baskilicious.com within 48 hours with a photo.

How refunds are paid

Refunds go back to your original payment method within 14 days of being agreed.